Terms

Making A Purchase

Browse the UK Teddy Shop, add your chosen items to the shopping basket by clicking the "add to basket" trolley icon - this will take you to the shopping basket. From here you can edit your shopping and go to checkout.

UK Teddy Shop delivers to Mainland England, Wales and Scotland only.

We accept debit/credit card payment in British Pounds and Euros, from most cards including Mastercard, Visa, Visa Delta, Visa Electron, JCB, Solo, Maestro. We also accept payment by cheque and Bacs payment (both methods in British Pounds only) - please make cheques payable to Teddy4u.

In checkout select from the available shipping methods from the drop down box. Click the secure check out button which will take you to the secure order processing page powered by GlobeCharge where you can complete your details. Click next to go to the secure payment details page, select your preferred payment option, click send order and enter your card details on the WorldPay payment page if paying by card.

If paying by cheque (British Pounds only) print out the order receipt and post a copy of this (keep a copy for your records) together with your cheque payment. Once your cheque is cleared your order items will be posted to the delivery address. If paying by cheque or Bacs please check for stock availabilty before doing so. 

If an item is not in stock you will be given the option of selecting a substitute item, waiting until the item is in stock or cancelling your order.

If you pay by cheque or Bacs please check with us that the stock is available and has been allocated to you before sending the payment by either of these 2 methods. This does not apply to credit/debit card payment.

Once your payment has been received you will receive an email of order receipt (PLEASE ENSURE YOU ENTER YOUR EMAIL ADDRESS CORRECTLY). Your order will be posted once all security checks have been passed. If card security isnt met you will be told the reasons and if not amended your card will be refunded. When your order has been shipped an email confirming this will be sent to you.  

Minimum order is £250 and £5 courier delivery to Delivery to England, Wales and Scotland only.

Delivery Schedule

UK Courier Delivery (1 to 3 working days delivery aim from working day of posting). We reserve the right to use other delivery services order takes longer to process.

Should an item not be in stock it could take a little longer. We will keep you informed. We cannot take responsibility for any failure of the postal services to deliver an item in the specified time.

Back Orders

If your item is not in stock you will always be emailed with the option to cancel your order if you would rather not wait. Or you can simply choose another item which is in stock.

Tax Charges

All orders made are free from VAT.

Credit Card Security

 All credit card numbers are encrypted in the WorldPay software when the order is placed using 128 bit encryption. They are only decrypted after they reach their computer. They are not held in clear text on any web site.

Guarantee 

If a wholesale order is incorrect or damaged please notify us promptly so the situation can be rectified.

The buyer shall become responsible for the goods when accepted from the carrier.

Sales are considered business to business.

Should an order be cancelled any refunds will be made subject to the deduction of any banking transaction charges and postage costs.

Reaching Us

If you need to reach us, please email office@ukteddyshop.co.uk, alternatively, you can write to us at Teddy4u 149 Manor Drive North, York, YO26 5SD.